Returns Policy
wAt OLABRITE, we aim to provide quality products and a reliable customer experience.
Please read this policy carefully before placing an order.
Return & Refund Policy
OLABRITE follows a replacement-based policy for eligible product issues.
We do not ordinarily offer refunds or returns for change of mind, personal preference, or products used without a qualifying issue.
This policy does not affect any refund, replacement, or other remedy available under applicable consumer protection laws.
Replacement Eligibility
A replacement may be considered if the product is received damaged, defective, not working, incorrect, or with missing parts or accessories.
All replacement claims are subject to support verification, product condition, and quality checks.
Reporting Timeline
Customers should report delivery-related issues within 24 hours of receiving the order.
Please share your Order ID, registered contact details, and supporting photographs or videos.
This reporting period does not limit eligible manufacturing-warranty claims or statutory consumer rights.
Unboxing Video Requirement
A clear, continuous, unedited unboxing video should be recorded from the sealed package until the product and accessories are fully visible.
The video should clearly show the packaging, product condition, included accessories, and the issue being reported.
An unboxing video is required under our standard verification process for delivery-related claims.
Working Video Requirement
For electronic or functional defects, customers must provide a clear working video showing the reported issue.
This may include problems with charging, switching on, lighting modes, brightness adjustment, or other functional features.
Our support team may request troubleshooting before approving a replacement or warranty claim.
Six-Month Warranty
OLABRITE SNAPGLOW comes with a six-month warranty against eligible manufacturing defects from the date of delivery.
The warranty covers verified manufacturing-related faults affecting the product's normal functionality when used according to the supplied instructions.
Warranty approval depends on support verification, product condition, and quality checks where required.
Warranty Exclusions
The warranty does not cover accidental damage, physical breakage, liquid damage, misuse, improper charging, unauthorized repairs, normal wear and tear, or damage caused by use against product instructions.
Damage caused by dropping the product, unsuitable charging accessories, exposure to excessive heat or moisture, or improper handling is also excluded.
Normal battery deterioration through regular use is not automatically considered a manufacturing defect.
Replacement Verification
Our support team may request photographs, an unboxing video, a working video, order details, and other information required to verify the issue.
Where applicable and serviceable, the product may be collected for inspection before replacement approval.
Replacement Processing
Once a claim is approved, our team will communicate the replacement procedure.
Replacement fulfillment depends on product availability, courier serviceability, and completion of the verification process.
Marketplace Purchases
For orders placed through Amazon, Blinkit, or other marketplaces, customers should initially follow the respective platform's return and replacement procedures.
For eligible OLABRITE manufacturing-warranty claims, customers may contact our support team with valid purchase proof and supporting evidence.
Marketplace return timelines and procedures may differ from those applicable to orders placed through our official website.
Contact for Replacement & Warranty Support
For replacement or warranty-related questions, contact:
Email: support@olabrite.com
Company: Koozo Commerce Pvt. Ltd.
Please share your Order ID or purchase invoice, registered contact details, and relevant supporting evidence for faster assistance.